Page 22 - Plesner CSR UK 2018

Stronger feedback and collaboration culture
Over the past year, JTI has also been implemented in a number of other
support tools – all designed to enhance collaboration. These tools include the feedback forms that constitute the basis for the continuous performance evaluations of assistant attorneys and attorneys, and the “Collaboration Compass” used to analyse management team interaction.
Supported by the Human Resources Department, a number of teams also decided to put special focus on cross- organisational collaboration in the past year. These programmes help clarify how we can strengthen relations by becoming better at adjusting our expectations and giving each other feedback.
Know yourself, know your colleagues
Employees and managers are now very open about the JTI profiles, which are also actively used by individual teams.
“We are much more aware of our own and our colleagues’ preferred response patterns and strengths, and understand them much better. We are more aware of how each of us reacts in a specific work situation, and
it has become easier to ask for help and guidance from colleagues with a different approach. The better we know ourselves
and our colleagues, the easier it is to reach out, establish relations and get support for doing things in new ways. This definitely helps strengthen in-house collaboration and develop high-quality solutions for our clients”, says Mette Lock Carlsson.